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Some jurisdictions require us to list our exclusions in VERY LARGE LETTERING, just so you know that this is really important stuff. These warranties are specifically disclaimed. We do not warrant any device for merchantability or fitness for a particular purpose. We are not responsible for any consequential damages, from the loss of your device, the loss of your data, or the time you were without your device. We encourage you to back up your data regularly, as no one else will take responsibility for the restoration of any lost data. We are not responsible for lost data or the time that you were without a device. The limits of what we provide above relate to the device itself. These exclusions, which we do not cover, include possible costs or damages for which you will not be reimbursed. Our warranties expressly exclude certain categories of damages and uses of your phone.

You will not receive the damaged device back - we will dispose of it on your behalf.

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liquid damage, 'modded' OS, etc.), we may charge a nonrefundable damage fee at our discretion.ĭepending on the extent of the damage, this fee may be up to the full retail price of the device.

If the device is determined to have some type of damage that voids its warranty (e.g. Your defective device must be returned in good condition. If components are missing, we will charge a nonrefundable missing parts fee as outlined here: You must return all accessories (charger, cables, manual, etc.) with the defective device. If the original isn't received within 21 days, we'll assume you wanted to keep both devices and will charge you for the replacement and express shipping fees, if applicable. Your defective device must be received at our warehouse within 21 days of when the replacement is shipped (don't worry - we'll remind you). You must return the defective device back to us using the prepaid shipping label we give you.

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liquid damage, cracked LCD, damaged housing) will void its warranty.

Visible physical damage to your phone (e.g.

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The warranty does not cover issues like: diminishing battery life, scratches, accidental damages, coverage issues, or software incompatibility/problems with 3rd-party apps.Īttempting to 'root' or otherwise 'mod' your phone will void its warranty. The warranty covers issues such as: software-related issues, activation problems, camera defects, unresponsive keys, dead pixels, etc. It does not cover defects arising from damage or normal wear-and-tear or aging. Your warranty only covers defects in materials or workmanship. Our conditions for a warranty claim are as follows: If eligible, we'll replace the defective device with a new or refurbished device of the same or comparable model at our discretion. If your device is defective, please drop us a line at or give us a call at 1-85 to see if it's eligible for a warranty replacement. Devices brought to Ting through the 'Bring Your Own Device' program are not covered by any warranty. All refurbished devices purchased from Ting come with a 30-day warranty from original date of sale. Yes, the majority of phone numbers can make the switch to Ting.Īll new devices purchased from Ting come with a one-year manufacturer warranty from original date of sale.